Junior QA Engineer

Job Description

Job Application for Junior Support Engineer at Allego Back to jobs Junior Support Engineer Waltham, MA Apply Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation. Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms. Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026. How you’ll make a difference: As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack. You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. You will be integral to Allego’s success through: Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice Be able to advise PM, developers or CS when necessary Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf Requirements The ideal candidate will have: Knowledge of relational databases and understanding of SQL Familiarity with cloud services (AWS a strong plus) Ability to develop documentation based on information from software developers to support Customer Success and customers Ability to work independently as part of a team that is largely remote Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment Benefits Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one: Medical, dental, and vision coverage Unlimited vacation Paid parental leave Health Reimbursement Account (HRA) Flexible Spending Account (FSA) 401(k) with company matching Short & long-term disability, AD&D, and life insurance Allego stock options Compensation : $55,000 - $65,000 Operating Principles Allego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here ! Allego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Allego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Locate me Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you legally authorized to work in the United States? * Select... Will you now or in the future require employment visa sponsorship? * Select... LinkedIn Profile Submit application Powered by Greenhouse