Program Senior Manager (Quản lý Cấp cao Dự án)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose
This role is to manage program/portfolio for multiple projects as well as facilitating the end-to-end strategy formulation and transformation delivery, including managing communications, provide coaching, mentoring and training for strategic projects that align with PVA methodology and standard.

Job Responsibilities

• Led program and change management for strategic pillar, ensuring effective communication and sponsorship.
• Acting as a connector and liaison between various departments and the project sponsor to foster collaboration and ensure alignment with strategic goals.
• Developing and maintaining a comprehensive master plan for project and change management.

Program Management:

• Plan and manage for the definition, development and delivery of approved programs/projects, including the establishment of Key Performance Indicators (KPI), in line with the approved business cases.

• Develop and actively manage assigned projects/programs aligning with PVA PMO methodology and standards.
• Lead cross functional project teams from both internal and/or external to deliver specified programs/projects effectively.
• Provide input into business case initiatives and ensure that all associated costs, risks and mitigation plans are incorporated and vetted accordingly.
• Integrate activities, through identifying and managing interdependencies, to ensure that projects are well coordinated.
• Identify, manage and control financial and operating risks and issues affecting the managed projects/programs.
• Implement project reporting, change and control processes in line with the PVA PMO procedures and standards.
• Provide coaching, mentoring and training to help organization pursue Agile organization in project management.
• Manage projects/programs that meet consistency, transparency, efficiency and align with strategic KPIs.

Change Management:

• Leading changes: Designing and executing strategies to help employees adopt changes.
• Collaborating with stakeholders: Working with key stakeholders to ensure changes align with corporate objectives.
• Monitoring progress: Working with project managers to ensure smooth operations and adjusting as needed.
• Implementing change management methodology, tools and processes to support the adoption of changes.
• Identifying key stakeholders and assessing change readiness.
• Providing document requirements, supporting the delivery and design of training programs.
• Managing communications: Enabling the development, design, management, and delivery of key communications.
• Assessing current awareness of the change and identifying areas of resistance.
• Identifying, analyzing, and preparing risk-mitigation tactics.

Job Accountability

This role is to ensure consistency, transparency, efficiency and KPIs alignments in delivery for assigned projects.

Demand, Productivity driver and Key Stakeholders

Demand Drivers:

• Complex/ Dependency/ Strategic Projects: This role needs to ensure these efforts are executed successfully when the company have complex, multifaceted projects or major transformations that require expert coordination and oversight.

Productivity Drivers:

• Clear Objectives: Well-defined project objectives and goals to focus efforts effectively.
• Stakeholder Engagement: Engaging with stakeholders, including team members, executives, and external partners, is crucial for productivity and project success.
• Adaptability: Being able to adapt to changing circumstances and make quick decisions can keep a project on schedule even in dynamic environments.

Key Stakeholders:

• Internal, External and Regional.
• Top Team and Senior Leader Group.

Job Requirements

Qualifications

• A bachelor’s degree or master’s degree in IT, Project Management or related fields.
• Project Management Professional Certification is plus.
• Scrum/any Agile Certifications are plus.

Knowledge and skill

• 5 years of experience managing big, complex, cross-functional change management initiatives.
• Good knowledge and has hand-on experience in project and program management methodology and techniques.
• Good understanding of the wider objectives of the program.
• Ability to work positively with the wide range of individuals involved in program management.
• Strong leadership, communication and management skills.
• Good knowledge of budgeting and resource allocation procedures.
• The ability to find innovative ways to resolve problems.
• Good knowledge in financial services in life insurance industry is plus.

Competencies

Leadership Capability Model – Advanced level.

English – speaking and writing – Advanced level.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.