Engagement Director

Act as a point of contact for all communication between Xpand IT and client stakeholders;
Prepare and complete action plans at all levels (staffing, budget, etc.);
Aim to maintain and improve Xpand IT’s client relationship by contributing with information and recommendations to client’s IT strategic plans and reviews;
Implement production, productivity, quality, and client-service standards;
Identify client service trends;
Improve client service quality results by studying, evaluating, and re-designing processes;
Establishing service metrics, monitor and analyze results;
Maximize client operational performance by providing functional help and technical advice.