Sr. Director - Head of AAGI P&C Claims

Responsible for supervising and controlling the claims administration and settlement process in order to support claims functions and to achieve the company’s profitability target.

 

1. Supervise and control the workflow and the claim settlement process within the Claim Department and with all related departments (especially F&A and I/T) and external parties by transforming strategic direction into action.

2. Propose and develop Claim Department’s strategies in line with business objectives and requirements.

3. Ensure and manage expenses within the budget.

4. Give advice to management for the enhancement of working procedures or processes to increase work efficiency of the company.

5. Supervise and support subordinates by providing directions, guidelines and coaching in order to increase and strengthen work effectiveness/efficiency, good working morale and teamwork among staff to ensure that all work is performed according to the plan and complies with company standards.

6. Perform activities that are related to HR area including employee appraisal, individual career planning and training by corporate with HR department.

7. Control and monitor Claim Department’s paperless working process to ensure work efficiency and to be in line with the company’s policy.

8. Assist with the standardization of claim setup and settlement procedures and ensure the conformity of all claim settlements with company standards.

9. Prepare statistics regarding claims performance in accordance with company practices and procedures.

10. Respond to clients’ complains regarding the claim settlement process to ensure company service standard and customer satisfaction.

11. Support management to promote the company image in terms of quality of claims service and to build/maintain good relationships with clients, re-, and co-insurers to be recognized as a reliable and valuable partner.

12. Acquire and improve own knowledge and skills from both internal and external sources to ensure your own work’s quality and continuous improvement.

 

 

Qualifications :

- Minimum 7-10 years in experience of Claims Motor.
- Minimum 5 years in experience of managerial level.

-Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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