Atolls
Junior Community Support Specialist - French Speaker
Lyon · Posted 2h ago
Job Description
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.
We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
About This Role:
We are looking for a passionate Junior Community Support Specialist for our French community, Dealabs. Candidates with proven community management experience, showcasing their ability to foster positive engagement and cultivate vibrant online communities
The ideal candidate is cool-headed, empathetic, and pragmatic; able to demonstrate ability to solve tricky or sensitive situations; and fully understands the subjective nature of online community management. If you enjoy working with colleagues, but aren’t afraid of self-management and working independently, we would love to hear from you.
Our Benefits:
At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after three years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:
In this role, you will:
- Support the Dealabs community and our Community Support team.
- Dealing with queries and requests in a positive and balanced way.
- Ensuring our content meets the highest standards.
- Demonstrate your ability to resolve delicate or sensitive situations, by being a moderator to ensure community guidelines
- Support with tech queries from our platform
Your Profile:
- Have a perfect command of the French language and your spelling, grammar and syntax are impeccable.
- Able to communicate in English with members of our international team.
- Able to communicate clearly and coherently, and always strike the right tone.
- Great attention to detail to meet the highest standards.
- Experience in customer support or customer relations, and highly motivated by creating an optimal user experience.
- Show empathy towards our users and know how to interact in a way that reflects our values.
- Demonstrate a strong knowledge of the community, site user journeys and forum communication.
- You have excellent organisational skills and are able to manage a fast-paced workload to implement processes.
Conditions and working times:
- Available to work 35 hours a week
- You will work 5 days a week including weekends. Specific days and hours can be discussed.
Our hiring process:
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?
Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We review every application with equal care and will reach out if your profile aligns.
*Portfolios, writing samples, or certifications may be requested based on the role.
#LI-CT1
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
