Performance and Insights Manager

End Date

Wednesday 09 September 2026

Salary Range

£44,901 - £49,890

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Performance and Insights Manager
SALARY: £44,901
LOCATION: Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

About This Opportunity

Supporting the Outsourcing and Third Party Risk Management function, the Performance and Insights Manager delivers insights based on data, improves data quality, and develops scalable reporting, automation, and modern workplace solutions that assist colleagues in working effectively.

The role supports effective oversight of third-party risk, outsourcing arrangements, and regulatory compliance. It turns complex data into actionable intelligence, improves end-to-end colleague experience, and embeds digital-first, inclusive, well-controlled ways of working.

Key Responsibilities:

• Design and develop trusted, high-quality MI to support OTPRM oversight, governance, and decision-making.

• Own and improve data quality, accuracy, and completeness across outsourcing and supplier datasets.

• Identify and implement automation, simplification, and process improvement opportunities that decrease manual effort and manage risk.

• Support audit activity, regulatory reviews, and governance reporting with clear, reliable, and timely insight.

• Drive greater use of self-service analytics and contemporary workplace tools within the TPRM function.

• Build trusted relationships with business collaborators and partners, working as one team to deliver smooth and seamless processes

What We're Looking For

• Strong analytical and data management capability, with experience transforming manual spreadsheet-based processes into scalable, automated reporting and insight solutions.

• Proven ability to identify opportunities for automation, simplification and process improvement, reducing manual effort and increasing the value, accessibility and reliability of management information. 

• Skilled in responsibly using AI and emerging tech to improve risk management.

• An innovative mindset, with the ability to shape and evolve data, reporting and MI capabilities, leveraging Group platforms and emerging technologies to improve decision-making and business performance.

• Strong collaborator management and storytelling skills.

• Able to balance pace with quality, maintaining strong risk, control, and quality standards in a fast-paced environment.

This Is A Place For You

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.