CX AI Lead

Job Description

📍 Location: United Kingdom, Netherlands or Germany 📅 Contract: 12-month fixed term, full time 🎯 Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management About Customer Delight at Bloom & Wild Group🌸 Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot.Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.