Delivery Hero
Sr. Specialist Distribution Center
Amman, jo · Posted 2h ago
salary not listedseniorDept: General Business
WMSManhattanInforMicrosoft Dynamics
Job Description
- DC Store Transfer Planning
- Process and verify DC-to-store transfer orders accurately within agreed SLAs while maintaining store Availability
- Coordinate with store teams to align on transfer schedules and quantities
- Coordinate with DC team to ensure timely planning, picking, delivery of store transfers
- Monitor transfer order status end-to-end and escalate delays proactively and work to prioritize urgent replenishments
- Monitoring of Outbound Volumes and Quality
- Ensure proper quality checks are happening as per agreed SLAs.
- Ensure correct picking performance or store transfer quantities.
- DC Expansion & Cost Performance:
- Accountable for delivering DC operations within approved OPEX and Capex budgets.
- Own cost levers across pallets, logistics, manpower, and fleet utilization.
- Drive DC cost-to-serve improvement initiatives in collaboration with C&P and Ops Excellence.
- Implement optimal DC to DSD scheduling to improve cost efficiency and service levels.
- Monitor and control 3PL performance against commercial terms and SLAs. (Cost and penalty framework)
- Lead DC expansion and capacity ramp up execution as per approved Capex plan.
- Work on optimising the route planning for last mile deliveries.
- Operations Proficiency:
- Drive productivity improvement initiatives across picking, loading, dispatch, and transfer execution.
- Own execution of transport network plans defined by Ops Excellence, ensuring local feasibility and compliance.
- Plan and deploy manpower and fleet at ground level to optimize capacity utilization (thru Ops-ex Models).
- Implement DC layout and process improvements to enhance throughput and reduce handling time in coordination with 3PL
- Documentation Proficiency:
- Have strong documentation skills, particularly in creating process and training documents.
- Develop SLAs and SOPs for feature usage, bug reporting, and system issues FAQs.
- Document any new applicable functional requirements as necessary for enhancements to core products to meet scope of proposed solution.
- Create and update training materials as needed.
- Process Compliance:
- Ensure the DC team follows correct processes in on-ground operations and WMS postings to avoid matching errors.
- Analyzes and investigates system transactions, inventory data entry etc to ensure overall accuracy.
- Maintain safety, regulatory compliance, and operational risk control standards.
- Stakeholder Management:
- Ensure proper information flow through the right communication channels.
- Engage on a daily basis with 3PL, regional and central teams.
- Bachelor’s degree with minimum 3-5 years of experience in a fast-paced DC environment (ideally in a 3PL or Ecommerce/Quick Commerce space)
- Candidate should have had 2-3 years experience in Demand planning, ordering activities including both Supplier ordering and DC Transfers ordering (ideally in a E commerce/Quick Commerce space)
- Two (2) to Three (3) years’ experience utilizing a major WMS platform like Manhattan/Infor/Microsoft Dynamics/etc
- Extremely organized and process-driven, Lean Six Sigma or 5S understanding preferred
- Analytical skill set demonstrated by an advanced proficiency in GSheet, MS Excel, Data studio, Tableau.
- Strong problem solving abilities with a process oriented mindset
- Strong written and verbal communication skills across a set of stakeholders