Service / Project Manager (Freelance)

Location: Brussels, Belgium (Hybrid: 2-3 days remote / week)

Contract Type: Freelance (Independent Contractor)

Seniority Levels Available: Junior (1+ year exp.) | Medior (3+ years exp.) | Senior (10+ years exp.)

About Smile

Passionate about tech, digital, and innovation? Join the 1,800 employees at Smile, the European leader in open-source integration, spread across 20 agencies in 9 countries. Collaborative spirit and knowledge sharing are at the heart of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital world. Here, we don't just follow trends, we create them! 🌟 Join Smile in Brussels and take part in projects that truly matter! 🏆

On behalf of one of our major premium clients based in Brussels, we are actively looking for a skilled and versatile Service / Project Manager to oversee infrastructure, service operations, and application delivery workflows.

Mission & Responsibilities

In this dual-capability role, you will be responsible for both strategic project delivery and structured service lifecycle management. You will coordinate cross-functional teams, manage high-stakes web application lifecycles, and ensure that operational services closely align with business objectives and governance standards.

Your daily responsibilities will include:

• Service & Project Governance: Defining and managing project parameters through the creation of detailed Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.

• Service Management (ITSM): Operating within structured ITIL processes and utilizing ServiceNow to track, maintain, and optimize IT service delivery and support operations.

• Methodological Execution: Applying Prince II methodologies for structured project environments alongside agile practices using frameworks like SAFe and DSDM.

• Application Lifecycle Management: Monitoring the full end-to-end lifecycle of web applications, driving changes smoothly from development into production.

• Tracking & Tooling: Building comprehensive dashboards, managing delivery timelines, and updating progress using MS Project Online, Jira, and Confluence.

Your Profile

Core Technical & Methodological Skills:

• Structured Methodologies: Practical knowledge of Prince II and ITIL practices.

• Agile Frameworks: Experience navigating and scaling inside Agile setups (SAFe, DSDM).

• Tooling Ecosystem: Strong proficiency with ServiceNow, MS Project Online, Jira, and Confluence.

• Application Savvy: Strong understanding of web application lifecycles, deployment tracks, and operational support.

Experience & Seniority Levels:

• Junior: 1+ year of experience in IT project coordination or service desk management support.

• Medior: 3+ years of experience autonomously driving medium-scale IT projects or managing application services.

• Senior: 10+ years of experience commanding complex, multi-million euro IT services/projects, implementing scaling frameworks, and orchestrating steering committees.

Language Requirements:

• English: Professional proficiency (Minimum 3/4) AND

• Dutch OR French: Professional proficiency (Minimum 3/4)

Why Smile? 😊

• Peer Management: Our proximity management by peers fosters dialogue and the implementation of a tailored career path.

• Continuous Learning: Because the digital sector is in constant motion, Smile is committed to making you an expert in your field, thanks to a comprehensive training offer: access to an e-learning platform, financing of certifications, knowledge-sharing tools...

• Vibrant Community: Your year will be animated by group and agency events: annual convention, participation in trade fairs, summer party, formal & informal afterworks.

The Next Steps 🚀

1. First contact: A phone call to discuss your aspirations and what we can offer you.

2. Meeting: An opportunity to get to know each other and explore your professional background.

3. Business interview: A discussion with one of our experts to assess your skills and define your goals.

Are you a proactive Service/Project Manager looking to steer high-visibility transformations? Apply today!