Founding Operations & Customer Growth

About the Role

This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.

What You'll Do

• Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.

• Design and build operational playbooks, workflows, and customer health frameworks from the ground up.

• Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.

• Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.

• Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.

• Collaborate closely with the founders on go-to-market strategy and operational priorities.

What We're Looking For

• Fluency in both German and English is required, as the customer base is primarily German-speaking.

• Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role.

• A track record of owning customer relationships end-to-end in a B2B context.

• Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team.

• Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders.

• Comfort explaining AI concepts simply and credibly to a range of audiences.

• Background in service or hospitality (such as hotel operations) is a plus.

• Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.

• Non-academic and vocational backgrounds are warmly welcomed.

Compensation & Benefits

• Base salary: EUR 70,000 to EUR 110,000 depending on profile.

• Equity: 0.25% to 0.75% VSOP depending on profile strength.

• Visa sponsorship is not available for this role.

Location

On-site in Munich, Bavaria, Germany.