Cloud Operations Manager

Job Description

We're building the cloud foundations that power our global business. As Cloud Operations Manager, you'll develop the processes, standards and technical capability that enable applications on Google Cloud Platform (GCP), AWS and Microsoft Azure to consume cloud service provider (CSP) services in a secure, resilient, scalable and efficient way.You'll make sure our automation and workload-reduction efforts deliver meaningful impact while meeting all relevant security and risk standards. Reporting to the Head of Cloud Operations, you'll lead and be accountable for a globally distributed, multi-skilled team of DevOps engineers, including all aspects of people management.You'll work in close partnership with:Service Management — to maintain a robust support processCloud Product Management — to create a continuous feedback loop for customer requirementsSecurity and Operational Compliance leads — to ensure the platform meets the appropriate security and risk standardsCloud Technical Architects — to align on key design decisions, strategy and architectureWhat you'll doManage direct reports, including role definition, hiring, objective setting, performance reviews and ratingsDefine and refine the scope of support provided by the Cloud Operations teamOwn management reporting against KPIs and SLAs, and track progress against key initiatives to enable data-driven, continuous improvementOwn and manage escalationsTrain and develop a globally distributed, highly technical teamEnsure all non-functional and Business Continuity Planning (BCP) requirements for the platform meet business needsEnsure the cloud platforms meet the operational risk framework to manage business riskEnsure all relevant architecture governance, policy and standards are metRepresent the platform teams in discussions with internal IT partners and Google, AWS and AzureMaintain internal engineering knowledge bases and records of key implementation decisionsGather requirements and provide continuous feedback loops between customers and Operations teamsWhat you'll bringWe're looking for someone who has:Worked as an Operations Manager in an enterprise organisationManaged teams of at least 10 peopleDemonstrable knowledge of Non-Functional RequirementsDemonstrable CSP experience across infrastructure build and configuration of a variety of services, including Compute, Containers, Container OS and Container orchestration (e.g. Docker, COS, GKE), Storage, IAM and SDN (VPC and XPN)Experience of Continuous Integration (CI), Continuous Delivery (CD) and continuous testing techniques and toolsAn understanding of physical and software-defined networksAn understanding of Identity and Access Management principles and toolsAn understanding of role-based access controls and organisational hierarchiesAn understanding of operating systemsAn understanding of container technologiesExperience working in a global, cross-functional service management teamExperience dealing with multiple support groups in a supply chainExperience in an enterprise Financial Services companyA strong customer and stakeholder focus, with the ability to build strong relationships with application teams and cross-functional, global and local IT teamsStrong leadership and teamwork skills, working collaboratively in an agile environment to deliver the serviceA focus on operational effectiveness, delivering solutions that align to approved design patterns and security, risk and regulatory standardsA track record of continuously improving ways of working, and a strong understanding of how to successfully implement changeA history of setting and achieving challenging short-, medium- and long-term goals that exceed the standards in their fieldExcellent written and spoken communication skills, with the ability to communicate complex information with impact to wide and varied audiencesA track record of building effective networks across business areas, based on mutual trustA comprehensive understanding of IT and business risk managementDemonstrable examples of qualitative and quantitative management reportingExperience with budget planning and managementEssential skillsAWS, GCP and/or Azure certification(s)Experience as a technical operations manager or equivalentPeople management, including objective setting and performance reviewsDemonstrable knowledge of enterprise risk managementProcess design and improvement experienceDemonstrable knowledge of Non-Functional RequirementsExperience dealing with IT Audit, Security and RiskExperience working in a global enterprise teamExperience managing stakeholdersExcellent written, verbal and presentation skillsStrong analytical and creative problem-solving skillsDesirable skillsAWS, Azure and/or GCP professional certificationsTechnical knowledge across Directory Services, Google Identity, physical networking, firewalls, SDN, XPN, billing, operating systems, containers and GCP resource hierarchyExperience operating in a highly regu