Director, Strategic Accounts, Health Systems

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

ABOUT THE ROLE

Thyme Care's health system partnership footprint is growing quickly across new markets. We're hiring an implementation and account management leader to own the full lifecycle of our partnered health system: onboarding new accounts, integrating our care model with their clinical and operational teams, and building the durable operational relationships that make these partnerships perform.

This role is the connective tissue between our health system partners and Thyme Care's internal clinical, product, and analytics teams. You'll be the day-to-day owner our partners rely on, and the internal advocate who ensures we deliver on what we've promised.

This is a highly visible opportunity to help shape a growing health system partnership portfolio from the ground up. You’ll work closely with growth leadership and partner executives while building the implementation and account management playbook that will support the team as it scales. It’s an ideal role for someone who wants meaningful ownership, enjoys creating structure from ambiguity, and is excited to help define a new model for oncology care.

WHAT YOU’LL DO

• Own new partner implementation — Lead onboarding for newly signed health system partnerships end to end: kickoff, stakeholder mapping, workflow design, data and reporting setup, care team introductions, and go-live.

• Operationalize our collaboration model — Run working sessions with partner clinical and operational leaders to define delegation levels and responsibilities across care navigation functions, and translate those decisions into documented workflows both teams follow.

• Manage ongoing account health — Serve as the primary point of contact for live partnerships. Run recurring operating reviews, track enrollment and engagement performance, surface issues early, and drive resolution across Thyme Care and partner teams.

• Build multi-level relationships — Develop trusted relationships across partner organizations, from service line administrators and nurse navigators to pharmacy, population health, and executive sponsors.

• Drive performance and expansion — Use enrollment, engagement, and outcomes data to identify improvement opportunities, then partner internally and externally to act on them. Identify and tee up opportunities to expand the partnership into new populations, programs, or markets.

• Inform product and service expansion — Bring structured partner feedback back to product, clinical, and growth teams to sharpen our model and our pitch.

• Support the full partnership lifecycle — Flex into pre-signature work alongside the growth lead: deal models, market analysis, and pitch materials, then carry those same accounts through implementation once signed

• Own the operational engine of growth — Run the behind-the-scenes work that keeps the pipeline moving: performance math, market research, and materials development, so partnership conversations are always backed by rigorous analysis.

WHAT YOU’VE DONE

• 8+ years of experience in healthcare, with meaningful time spent in health system operations, provider-facing implementation, or account management at a healthcare services or digital health company

• A track record of taking partnerships from signature to steady-state: you've run implementations, built joint operating models, and owned executive-level relationships

• Fluency in how health systems work: service line structures, care team roles, committee dynamics, and the realities of change management inside large provider organizations

• Familiarity with value-based care arrangements and programs; oncology experience is a strong plus

• Exceptional project management: you create structure, keep many workstreams moving, and never let a commitment slip

• A relationship-first operating style, paired with the directness to hold partners and internal teams accountable

• Comfort with ambiguity and an early-stage environment where you'll help define the playbook, not just run it

• Willingness to travel to partner sites regularly

NICE TO HAVE

• Experience supporting oncology service lines, cancer centers, or oncology value-based programs

• Experience with clinical workflow integration, EHR-adjacent implementation, or care management program launches

• Exposure to ACO, MSSP, or health system-owned health plan operations

WHAT LEADS TO SUCCESS

Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our You know how to navigate health systems. You understand how clinical, operational, and executive stakeholders work together—and how to move decisions forward within complex organizations.
You turn partnerships into operating models. You can take a signed agreement and translate it into clear workflows, responsibilities, milestones, and ways of working that both teams follow.
You build trust and accountability. You develop strong relationships at every level while remaining comfortable addressing missed commitments, resistance, or performance concerns directly.
You create clarity from ambiguity. You bring structure to evolving work, make thoughtful decisions with incomplete information, and build repeatable processes as you go.
You use data to drive action. You look beyond activity to understand what is actually improving enrollment, engagement, and outcomes, then turn those insights into practical next steps.
You communicate with influence. You can lead productive working sessions, simplify complex issues, and tailor your communication for clinical teams, operators, and executives.
You keep members at the center. You understand that strong partnerships and operational decisions ultimately need to create a better experience for people navigating cancer.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $149,000 - $175,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.