Operations Supervisor, Production

The FQAP Supervisor oversees the Final Quality Assurance & Pending (FQAP) operations within WD Penang's HDD media component manufacturing environment. This role is responsible for leading a mixed team comprising Senior Leaders, Leaders, Technicians, Coordinators, and Operators to ensure all products meet WD quality and production standards. The Supervisor drives day-to-day floor operations, enforces process discipline, and collaborates with Engineering to resolve quality issues.

Key Responsibilities

• Supervise and coordinate daily FQAP operations across shifts, managing a team of Leaders, Technicians, Coordinators, and Operators.
• Meet daily shipment as per Dept objective
• Monitor production and quality output; track key metrics (parts transaction targets, throughput) and escalate issues promptly.
• Lead PI Count
• Lead root cause analysis (RCA) and corrective/preventive actions (CAPA) for quality non-conformances and escapes.
• Ensure adherence to SOPs, Work Instructions, and process control plans on the production floor.
• Conduct shift handovers, team briefings, and coordinate manpower planning and scheduling.
• Coach, develop, and assess team members including Technicians, Coordinators, Leaders, and Operators.
• Liaise with Manufacturing Engineering and Process teams to implement process improvements and resolve technical issues.
• Maintain audit readiness; ensure ESD, safety, and cleanroom compliance at all times.
• Prepare and present shift/daily performance reports to the Manager.

Education: Bachelor's Degree in Engineering or related technical field

Experience: Minimum 2–3 years of experience in manufacturing operations, production, technical training, or learning and development within a manufacturing environment.

Supervisory: Min. 2 years leading a production or quality team (Technicians, Operators, Leaders)

Technical Skills: Familiar with SPC, FMEA, RCA/CAPA, and production floor control systems

Systems: Working knowledge of MES/ERP systems; proficient in MS Office

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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