通路銷售品控資深經理

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

負責領導電話品質管理（Quality Control）及電話訪問（Tele-Verification）團隊，建立並持續優化銷售品質管理及覆核機制，確保各項招攬與銷售作業符合主管機關法令規範、公司內部控制制度及公司治理及公平待客原則。

統籌高齡客戶銷售錄音錄影覆審、遠距投保查核、承保前後電話訪問、保單改換件查核及銷售品質監控等作業，透過風險監測、數據分析、流程改善及數位工具應用，持續提升銷售品質、客戶權益保障及營運效能，並有效降低銷售爭議與不當招攬風險。

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.