Applications Support Engineer (Level 3)

We are looking for an Applications Support Engineer (Level 3) to join the team.

We expect the Applications Support Engineer to:

• Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
• Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
• Configure bare metal & сloud instances to host various types of applications,
• Work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• Administrate UNIX/Cloud infrastructure – installation, configuration and maintenance,
• Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
• Make key decisions for scalability, reliability and accessibility,
• Install and manage in-house developed and external well-known monitoring systems,
• Work with the GIT repositories,
• Implement automation activities in order to get rid of routines,
• Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
• Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
• Solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
• Communicate with clients and partner companies’ engineers on technical subjects,
• Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
• Guide and mentor Tier II engineers,
• Share knowledge within the team and across other teams.

Must-have skills: 

• 3+ years of experience in UNIX/Linux administration,
• Experience working as a Tier III Support engineer,
• Strong experience with OS-level administration on Linux and/or UNIX,
• Experience in Amazon compute cloud,
• Hands-on scripting experience with Bash, Python, and/or Groovy,
• In-depth knowledge of TCP/IP and ISO/OSI stack,
• Experience in working with Apache, Nginx, HAproxy, Envoy, etc,
• Experience with networking (routing, IP, TCP, UDP, DNS),
• Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.),
• Know how to read and analyze errors in applications,
• Strong ability to troubleshoot and solve problems using analytical skills,
• An ability to handle multiple tasks and projects simultaneously,
• Understanding of ITIL processes and routines,
• Good command of English (written and verbal).

Nice-to-have skills: 

• Experience with configuring CI/CD pipelines,
• Knowledge of IP Multicast (RP, PIM, IGMP),
• Experience in cluster technologies and high availability systems,
• Experience with SQL-like command language,
• Experience with Ansible,
• Knowledge of Java programming language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)

Additional information

Care for the employees is one of dxFeed's core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits: 

• Possibility of hybrid/remote work mode,
• Flexible working hours,
• Work From Anywhere Program.

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year),
• Medical insurance for the employees and children,
• Reimbursement of fitness / Urban Sports Club Membership,
• Meal allowance (Coverflex Card),
• Flexpay system (Coverflex).

Facility benefits: 

• Modern office with new equipment,
• PlayStation, table football, and musical instruments in the office,
• Parking spaces,
• Free drinks and snacks.

Community benefits: 

• Teambuilding activities,
• Corporate parties,
• Football Club,
• Music club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs,
• Personal branding development support.

Professional training benefits: 

• Local language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.

Social benefits: 

• Parental bonus,
• Pension plan (Coverflex),
• Referral bonus,
• Blood donation paid leave.