Training Specialist (Tech) - Tarlac | Dayshift

The Opportunity

Are you passionate about developing people, building capability, and driving performance through learning?

Sutherland is looking for a Training Specialist (Technical) who can inspire, engage, and equip employees with the skills they need to succeed. In this role, you will be instrumental in shaping the learning experience of new hires and tenured employees by delivering impactful technical and customer service training programs.

If you thrive in a fast-paced environment, enjoy facilitating learning, and are motivated by seeing others succeed, this is an excellent opportunity to advance your career with a global organization.

What You'll Do

As a Training Specialist, you will play a key role in developing talent and driving operational excellence through effective learning solutions.

Key Responsibilities

• Deliver engaging and interactive training programs for new hires and existing employees, focusing on technical knowledge, customer service excellence, and process expertise.
• Facilitate learning sessions that build confidence, competence, and performance among Customer Service Consultants.
• Coach and mentor learners to strengthen problem-solving, communication, empathy, and customer-centric skills.
• Identify training needs through performance analysis, business metrics, and stakeholder feedback.
• Design and implement targeted learning interventions that support operational and client goals.
• Monitor trainee progress and evaluate training effectiveness to ensure knowledge retention and performance improvement.
• Foster a positive, collaborative, and inclusive learning environment that encourages continuous growth and engagement.
• Partner closely with Operations, Quality, and Leadership teams to align training initiatives with business objectives.
• Support ongoing learning, development, and performance enhancement programs across the organization.

What We're Looking For

Qualifications

• Bachelor's degree in any field (preferably a 4-year course graduate).
• At least 1 year of experience in Training, Learning & Development, Coaching, or a similar role.
• Strong communication skills with a minimum B2 English proficiency.
• Ability to communicate effectively with Australian customers and demonstrate cultural awareness and market sensitivity.
• Strong facilitation, presentation, and classroom management skills.
• Proficiency in Microsoft Office applications, particularly PowerPoint, Word, and Excel.
• Typing speed of at least 30 WPM with 85% accuracy.
• Strong interpersonal skills with the ability to engage, motivate, and influence diverse audiences.
• Adaptable communication style to accommodate learners with varying technical knowledge, professional backgrounds, and geographic locations.
• Excellent organizational, time management, and multitasking abilities.
• Strong stakeholder management and networking capabilities across functions.
• Ability to maintain a high level of professionalism, integrity, and confidentiality.

Preferred Competencies

• Customer-focused mindset with excellent problem-solving abilities.
• Experience handling difficult customer scenarios and coaching others through complex interactions.
• Strong leadership, coaching, and team-building capabilities.
• Solution-oriented approach with professional business etiquette.
• Active listening, agenda planning, and facilitation expertise.
• Ability to create highly engaging and interactive learning experiences that drive knowledge retention and performance.

Why Join Sutherland?

• Be part of a global organization recognized for innovation and digital transformation.
• Work in a collaborative, people-first culture that values continuous learning.
• Gain exposure to world-class clients and industry-leading technologies.
• Grow your career through leadership development and advancement opportunities.
• Make a meaningful impact by developing talent and enabling business success.

Internal Candidate Requirements

• Performance rating of Exceeds Expectations or Outstanding in the latest PDP cycle.
• Minimum 12 months tenure in the organization.
• No active disciplinary action within the last 6 months.