Patient Journey Partner (PJP) (HCC)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Patient Journey Partner (PJP) representing Roche Malaysia, you will be embedded directly in the local healthcare ecosystem, acting as the primary catalyst for improving patient outcomes while driving sustainable business growth. Operating within an agile cross-functional team, you will bridge commercial excellence, scientific engagement, and ecosystem strategy to eliminate barriers across the patient journey.

In this high-impact role, you will:

• Drive Business Performance: Develop and execute strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas.

• Cultivate Ecosystem Partnerships: Build trusted, long-term relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors.

• Optimize Patient Lifecycles: Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies.

• Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions.

• Activate Educational Initiatives: Design and execute customer engagement events, scientific programs, and digital activation activities to drive adoption of healthcare innovations.

• Champion Sustainable Operations: Manage allocated operational budgets responsibly while embedding agile methodologies and digital tools into daily customer engagement.

Who You Are

You are an entrepreneurial system-thinker and active listener with a growth mindset. You thrive on autonomy, navigate complex environments with resilience, and are passionate about creating measurable impact for patients and healthcare communities.

Your Qualifications:

• Educational Background: You hold a University Degree in Life Sciences, Pharmacy, Business, Economics, or a related field. An advanced degree (e.g., Master's, MBA) is an advantage.

• Relevant Experience: You bring at least 3 to 5 years of experience engaging healthcare professionals in roles such as Key Account Manager, Product/Brand Manager, Medical Science Liaison, or Customer Experience Lead.

• Healthcare Market Insight: You possess a strong understanding of healthcare account management, commercial strategies, and patient journey optimization in Malaysia.

• Collaborative Leadership: You bring a proven ability to lead and orchestrate cross-functional teams without formal authority, driving alignment toward shared goals.

• Language & Digital Savvy: You are fluent in the local language and have strong professional English skills for cross-regional collaboration. You are comfortable utilizing digital engagement tools and agile ways of working.

Together, we’ll advance along the whole patient journey with the aspiration to prevent, stop and cure diseases.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.