Sr Testing & Change Management Mgr

Job Title: Senior Change Management

Location: Orange, CT; Boston, MA.

Work type: Office (on-site)

The salary range for this position is dependent upon experience and location, ranging from:

• Orange, CT: $148,160 - $185,200
• Boston, MA: $154,880 - $193,600

 

Job Summary

The role is responsible for ensuring the successful delivery of new customer experience and digital solutions through overseeing testing and change management activities. The Manager will collaborate with cross-functional teams to establish testing strategies and plans, execute test cases, and ensure successful deployments of new solutions. They will also manage the change management process to minimize disruption and ensure smooth training as well as adoption of new solutions by stakeholders.

Responsibilities:

• Develop and implement comprehensive testing strategies, plans, and methodologies for new customer experience and digital solutions
• Lead the testing team in executing test cases, tracking defects, and reporting results to stakeholders.
• Collaborate with customer services organization to ensure that testing plans reflect customer experience feedback and incorporate real world usage scenarios.
• Work closely with business stakeholders, product owners, project managers, BAs, External vendors & partners, and development teams to establish acceptance criteria and ensure testing coverage aligns with business requirements.
• Manage the User Acceptance Testing (UAT) process, including test planning, execution, and signoff.
• Manage the change management process, including communication plans, training, and adoption activities to ensure smooth transitions for stakeholders.
• Ensure compliance with regulatory requirements and industry standards.
• Monitor testing and change management performance metrics and provide regular updates to leadership.
• Continuously improve testing and change management processes to enhance efficiency and effectiveness.
• Provide mentorship and coaching to team members to develop their skills and capabilities.

 

Required Qualifications:

Education & Experience Required:

• Bachelor’s degree in Business, Computer Science, or related field and 10+ years of experience in business testing and change management in a customer experience and digital solution environment.
• Proven experience leading cross-functional teams and delivering successful testing and change management activities.
• Strong knowledge of testing methodologies, tools, and technologies.
• Demonstrated ability to manage complex testing and change management initiatives.
• Excellent communication, collaboration, and leadership skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem solving and analytical skills.
• Proven team player with ability to build team working relationships.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Good leadership skills.
• Excellent written and verbal communication skills.
• Experience with one or more Diagramming Tools, e.g., Microsoft Visio, Sparx EA, Draw.io.
• Experience in the utility industry is a plus.
• Willingness and ability to travel as needed.

Behavioral Competencies:

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company:

AVANGRID SERVICE COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

October-23-2026