Infrastructure Operations Engineer (Platform/DevOps)

Job Description

About The Job Job summary Discover a career in your hands at HMRC. Whether you re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about cloud platform operations, security, and automation? Do you have experience in addressing risks, incidents and service quality across technical teams? Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens? We are looking for a resourceful individual who can ensure our cloud platforms are robust, secure, and optimal. From monitoring performance and managing change to enabling automation and driving standardisation, you ll help keep HMRC s mission-critical cloud platforms running at their best. In addition to supporting BAU, we are offering architecture exposure, cloud transformation, automation, cyber security involvement and technical leadership. You will be developing new skills, working on technology at scale and working on nationally important services unavailable elsewhere. Within HMRC s Chief Digital \& Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90 technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance. Important - Travel to Telford is required as part of this role, and 60% of your working time will need to be office based. Additional Security Information: This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance. Job Description As an Infrastructure Operations Engineer (Platform/DevOps) within HMRC s Enterprise Cloud Services (ECS), you will ensure the reliability, security, and efficiency of platforms hosting HMRC s mission-critical services. You will undertake day-to-day operations and drive continual improvement across our cloud platforms, maintaining a high level of availability through proactive monitoring and rapid incident response. Security and compliance will be primary considerations, applying access controls and vulnerability management to meet industry standards. You will apply change and configuration processes to minimise risk and maintain accurate system data, while using metrics and automation to optimise performance, reduce manual effort, and control maintain cost efficiency. Working closely with the service desk and platform engineering teams, you will resolve incidents, support users, and maintain CI/CD pipelines and Infrastructure as Code. Through the enabling of observability and feedback loops, you will help ensure our platforms continue to run reliably. You will also document procedures, standardise practices, and embrace good operational practises to strengthen resilience and consistency across the organisation. Person specification Your Responsibilities Will Include: Platform Operations \& Reliability Own the operational health of our Cloud platforms. Monitor, troubleshoot, and resolve incidents across our Cloud platforms. Drive root-cause analysis and implement permanent fixes. Automation \& Infrastructure as Code Develop and maintain Infrastructure as Code (IaC) using Terraform. Remove manual intervention through an automation-first mindset. CI/CD with GitLab Design, implement, and maintain CI/CD pipelines in GitLab to automate deployments and configuration changes. Iterate on automated testing, security scanning, and compliance checks within pipelines. Collaborate across our teams on reusable GitLab CI templates and standardising build/release processes. Optimise pipeline performance and troubleshoot issues. Security \& Compliance Apply cloud security according to industry good practice. Support audits and maintain alignment with compliance frameworks. Manage vulnerabilities through design and automation. Performance \& Cost Optimisation Analyse value/cost/performance to optimise spend and capacity. Provide guidance to development teams on efficient resource usage. Collaboration \& Leadership Mentor engineers and share best practices across Platform teams. Partner with platform development teams to ensure smooth releases. Mentoring \& Technical Leadership The ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem-solving. Their ability to lead by example, communicate cl