DevOps & SRE Lead

Role purpose

• The DevOps & SRE Lead is responsible for ensuring the reliability, scalability, security, and operational excellence of enterprise data and AI platforms and applications.
• This role combines hands‑on technical leadership with site reliability practices, enabling high‑quality delivery through automation, observability, and strong operational governance.
• The role leads DevOps and SRE practices across platforms, works closely with data engineering teams, AI/ML, and product teams, and establishes standards that enable teams to build and run reliable systems at scale.

Knowledge, experience & capabilities

DevOps & Platform Engineering

• Lead the design, implementation, and evolution of CI/CD pipelines.
• Define and enforce DevOps standards, tooling, and best practices.
• Drive Infrastructure‑as‑Code and environment consistency across QA, staging, and production.
• Partner with application, data, and AI teams to embed DevOps practices early in development.

Site Reliability Engineering

• Own platform reliability, availability, performance, and scalability.
• Define and monitor SLOs, SLIs, error budgets, and reliability KPIs.
• Lead incident response, root cause analysis, and post‑incident reviews.
• Drive proactive reliability engineering through automation and observability.

Cloud & Infrastructure

• Own cloud platform operations (AWS preferred).
• Ensure secure, cost‑efficient, and resilient cloud infrastructure.
• Drive platform upgrades, patching, and lifecycle management.
• Collaborate with security teams on IAM, network security, and compliance.

Observability & Operations

• Implement monitoring, logging, alerting, and tracing frameworks.
• Ensure high signal‑to‑noise operational alerts.
• Continuously improve MTTR, system stability, and operational maturity.

Leadership & Governance

• Provide technical leadership and mentoring to DevOps/SRE engineers.
• Define operating models, on‑call processes, and support structures.
• Work with Product Owners and Architects on roadmap planning.
• Act as escalation point for platform and reliability issues.

Skills

•   CI/CD: GitHub, GitLab, Azure DevOps, Jenkins
•   Cloud: AWS / Azure / GCP (strong in at least one)
•   Infrastructure as Code: Terraform, CloudFormation, ARM
•   Containers & Orchestration: Docker, Kubernetes
•   Observability: CloudWatch, Prometheus, Grafana, Datadog
•   Scripting: Python, Bash (or equivalent)

Critical success factors & key challenges

• Platform uptime and reliability metrics (SLOs).
• Domain team adoption rate of the self-serve platform.
• Mean Time to Detection (MTTD) and Recovery (MTTR) for platform incidents. 
• Strong ownership mindset
• Excellent collaboration and communication skills
• Ability to balance speed, stability, and governance

Qualification & Experience

• B.tech/M.tech grad
• 10–12+ years in DevOps, SRE, or Platform Engineering roles
• 3+ years in a technical lead or senior ownership role
• Experience supporting production‑critical platforms at scale

Innovations

Employee may, as part of his/her role and maybe through multifunctional teams, participate in the creation and design of innovative solutions. In this context, Employee may contribute to inventions, designs, other work product, including know-how, copyrights, software, innovations, solutions, and other intellectual assets.