Payment Systems Delivery Manager

Job Description

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We are looking for a PS Delivery Manager to lead and support payment solution integrations from a technical, operational, and user-experience perspective. In this role, you will work closely with development, product, UX/UI, marketing, business development teams and external payment partners to ensure that new payment solutions are not only successfully integrated, but also well-documented, easy to use, performant, and aligned with game industry best practices. You will become a key subject matter expert throughout the integration lifecycle — from analyzing technical documentation and defining the setup to improving the customer journey, supporting launches, and identifying opportunities to enhance payment performance. What you’ll do Analyze payment solution setup and technical documentation together with development teams, gaining a deep understanding of the product’s capabilities, configuration options, parameters, technical requirements, and limitations. Translate technical documentation into practical implementation knowledge, identifying dependencies, potential integration challenges, and opportunities to optimize the setup. Own the end-to-end integration perspective, ensuring that technical capabilities are reflected in a clear and efficient user journey. Represent the company in external communications with payment providers and other partners throughout the integration process and subsequent product or payment method promotion. Act as a subject matter expert for marketing and communications, providing expertise and content input for launch announcements, product materials, PR activities, and other external communications. Partner with Product Design and UX/UI teams to review and improve the end-to-end payment user journey, identifying friction points and recommending UX best practices based on market research and industry standards. Research and apply best practices in payment UX, integration flows, configuration, and customer experience to continuously improve our solutions. Act as an internal subject matter expert for new payment launches, helping internal teams understand new payment methods, their capabilities, setup, customer journey, and operational considerations. Analyze payment performance and customer experience, identifying areas for improvement in conversion, reliability, usability, and overall payment flow. Work directly with payment partners’ teams on conversion rate (CR), UX, and performance improvements, using data and best-practice benchmarks to recommend changes to the setup. Identify setup improvements — including configuration, parameters, API components, and user-flow elements — that can improve payment performance and customer experience. Provide structured feedback to payment providers on their APIs, documentation, configuration options, and integration components, helping partners improve their products and integration experience. Connect technical, product, UX, and commercial perspectives, ensuring that integration decisions deliver value for both the business and the end customer.