Customer Success Engineer

Job Description

The Short Version We normalize real-time telematics and execution data from millions of devices across trucks and trailers including 200+ providers into a single API. Our customers are directly or indirectly enterprise TMS platforms, brokerages, and large carriers who put us at the center of how freight moves. We are hiring a Customer Success Engineer to be the technical backbone of our customer relationships. You will be the person customers turn to when an integration breaks, a webhook stops firing, or data doesn’t look right, and the person who makes sure those problems get diagnosed and fixed fast. This is a primarily customer-facing role, but one that demands real engineering chops: you’ll read code, write code, trace data flows, and resolve issues end-to-end. It’s a hands-on, high-impact role at a startup where you’ll work shoulder-to-shoulder with our product and engineering teams with leadership visibility. This Role is For You If: You can move fluidly between a video call with a customer’s engineering lead and your IDE: reproducing their issue, reading their payloads, and shipping a fix or a script that unblocks them You genuinely write code. You can script against an API, parse logs, debug a failing integration, and build small tools that make customers (and your team) faster leveraging AI in the process You’re energized by being the technical face of the company and working with existing customers: turning a frustrated customer into a confident one by actually solving the problem in front of them You thrive in fast-moving environments where the playbook is still being written and you’re excited to help write it