Implementation Manager - Japanese/English speaker

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. With offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Product Summary:

GlobalLink Web technology completely changes the traditional model for launching multilingual websites. With GlobalLink Web, it is no longer necessary to supply a website translation vendor with source files, provide access to your internal systems, or manage multiple versions of a web site. GlobalLink Web handles the entire web localization process, with minimal project management and technical dependencies on the client side.

For more information on the GlobalLink Web product go here: https://globallink.transperfect.com/products/globallink-web

What You Will Be Doing:

We are looking to for an Implementation Manager to join our global team and work on our GlobalLink Web product that has been experiencing explosive growth. The product is a specialized website application that offers our clients the ability to support translated versions of their site in multiple languages.

• Act as client advocate throughout the execution of the project

• Manage on-boarding and scoping of client requirements at project launch

• Educate client on technical requirements and features, partnering to deliver optimal solution

• Develop implementation schedules in collaboration with client and internal production teams

• Build and document all client management processes

• Build and strengthen client relationships to achieve long-term partnerships

• Identify new business opportunities by having a deep understanding of clients needs and strategy

• Work closely with sales to and mantain KPIs and business growth plans for accounts on your portfolio

• Forecast client budgets to cover ongoing website updates and new initiatives

• Generate accurate cost estimates and handle client invoicing

• Ensure smooth maintenance of language websites and ongoing client satisfaction

Who We Are Looking For:

• BS/BA required or equivalent work experience

• 2 years minimum experience in Account, Program, Customer Success management roles in a web agency, software or localization company

• Proven experience managing multi-faceted projects from inception to launch

• Fluency in English and Japanese a must along with excellent verbal communications skills

• Must possess a sense of urgency and the ability to work under pressure

• Demonstrate a high degree of attention to detail and ownership

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Desired Skills:

• Foreign language and localization experience a definite plus

【基本的な採用プロセス - 3～4週間】

人事面接（日本語）→ 国内マネジャー面接（英語）→海外マネジャー面接（英語）→最終面接（英語）

※面接の順序や回数が変更される場合もございます。

【年収・給与】

年俸制：ご経験に応じて応相談

社会保険完備

交通費支給（月額上限3万円）

【労働時間および休日】

月～金 9：00-19：00の間で労働8時間＋休憩1時間

週休2日制（土日祝日）、有給休暇（初年度15日）、誕生日休暇、慶弔休暇、育児休暇、傷病休暇

【契約形態】

1年目は契約社員（最初の6ヶ月は試用期間）、2年目より双方合意のうえ正社員に移行

※契約社員の間も、給与、社会保険、有休日数などの待遇は正社員と同等です。

【その他】

オフィス内完全禁煙

健康診断（年1回）

休憩室にて無料のドリンク（水、お茶、コーヒー、ジュース、スープ等）とスナックの提供あり

年1回のボランティア登山イベント、その他季節ごとの社員交流イベントあり

【最寄り駅】

東京：東京メトロ丸の内線「西新宿」から徒歩6分、都営大江戸線「西新宿5丁目」から徒歩6分

大阪：大阪駅直結