About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.

You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.

What You’ll Do

Customer Deployment & Enablement

Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments
Work directly with developers, engineering managers, and security teams to operationalize the platform
Ensure customers move from initial setup to advanced use cases quickly

Field Engineering & Troubleshooting

Act as the front line for technical problem-solving in real-world environments
Debug issues across infrastructure, APIs, and application layers
Identify product gaps and, when needed, fix bugs or contribute code alongside engineering

Customer Success & Adoption

Drive successful outcomes across multiple customers simultaneously
Keep high-value customers engaged, productive, and expanding usage
Partner closely with Customer Success on POVs, onboarding, and adoption strategies

Product Feedback & Improvement

Gather real-world usage insights and translate them into actionable product feedback
Collaborate with engineering to improve usability, performance, and scalability
Help make the product easier to deploy, configure, and operate

What You Bring

4–8+ years in software engineering, DevOps, or field engineering roles
Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)
Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures
Ability to troubleshoot complex technical issues across the stack
Comfortable working directly with developers and engineering leadership
Willingness to travel 25–50% to engage customers on-site

For positions in this location, we offer a base pay of $196,00 - $258,550 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

PS, Solution Architect /Forward Deployment Engineer ( Armis/ Veza)

Job Description

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