Bridge 351
IT Support Specialist (English & French) - Belgium
Posted 5d ago
Job Description
As IT Support Specialist you will:
Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate
Do first and second-line on-site support
Record & track incident, problem and request information
Participate in reconfiguration/installation of PC environment
Document operational support procedures and draft technical content for knowledge database
Participate in testing and administration of applications
Liaise with system administration and database administration for execution of administration tasks
What would make you a fit for the role:
Minimum of 4 years of relevant professional experience in IT Support
Fluent in both English and French both written and oral
Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
Very good skills in all of the MS office applications and Windows 11
Very good skills with end user computers and Windows computers
Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.
Good understanding of the main mobile devices platforms and core mobile applications
Excellent communication and presentation skills and ability to work in a high-demanding environment
ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
Knowledge of Jira, Azure and Service Now is nice to have.