Credit Policy & Assurance Manager

THE ROLE

• Lead a team responsible for reviewing lending decisions and assessing compliance with lending guidelines and standards
• Identify trends, policy breaches or process gaps through structured quality reviews, and recommend practical improvements
• Own and maintain credit risk policy, underwriting guidelines and product policy end-to-end
• Run the periodic policy review cycle, keeping documentation current and audit-ready
• Investigate and quantify the impact of policy changes, using data to support findings before recommending or implementing updates
• Resolve underwriting queries and feed practical learnings back into policy and guideline updates
• Partner with product and Credit teams on new policy as products evolve
• Track relevant regulatory and responsible-lending developments and translate them into policy updates
• Act as a key point of contact for internal and external audit on quality and policy governance
• Coach and develop team members, fostering a culture of continuous improvement

THIS PERSON IS SOMEONE WITH…

• Strong experience in credit risk, credit assessment, quality assurance or credit policy within a bank or non-bank lender
• Demonstrated experience in a role with people leadership or mentoring responsibility, or clear readiness to step into a first-time leadership role
• Demonstrated experience owning or contributing to credit policy, underwriting guidelines or product policy documentation
• Experience engaging with internal or external audit, compliance or regulatory stakeholders
• Excel and data querying skills, with the ability to investigate and interpret the impact of policy changes
• Business lending experience is desirable

BENEFITS & PERKS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, celebrations, company volunteer days

Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons