Last Mile Manager (m/f/d)

Job Description

JOIN OUR TEAM As a Last Mile Coordinator , you will keep our day-to-day delivery operations running seamlessly while rebuilding our last mile logistics around regional ownership. Working closely with your regional Expert Lead, you are the person who watches the network, catches delivery anomalies early, and holds carrier partners accountable to what they promised across all parcel, bulky, and handling flows. You are detail-driven, relentlessly curious about process automation, and ready to learn every facet of e-commerce delivery from the ground up. This position is permanent and based in the United Kingdom . WHAT YOU'LL DO Run daily exception management across parcel, bulky, 2-man, and 4-man delivery flows, proactively chasing carriers and resolving stalled shipments before they impact the customer Track and consolidate regional carrier performance data to maintain accurate scorecards, identify recurring failure patterns, and flag risks early Support carrier administration by auditing freight invoices against agreed rate cards, managing damage claims to closure, and maintaining core system master data Partner directly with Customer Care to resolve complex, escalated delivery cases with fast, clear, and actionable updates Leverage daily AI agents and automations to streamline repetitive operational tasks, report generation, exception triage, and claim drafting Participate in field touchpoints - including depot visits and delivery ride-alongs - to gain first-hand operational insights and continuously refine last mile processes YOU COME WITH 1+ years of experience in logistics, transportation, e-commerce operations, or customer service - or a strong internship/working student background Exceptional attention to detail and strong organisational skills, with a proven ability to manage multiple open operational items concurrently Confidence working with data in Excel or Google Sheets, comfortable navigating dashboards, and eager to learn SQL Curiosity for AI tools and process automation, with a drive to apply smart workflows to daily operations Calm, clear, and professional communication skills when managing external carrier partners and internal stakeholders Fluency in English; additional language skills in German, Polish, Czech, Hungarian, Italian, or Spanish are a plus WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and collaboration An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone Flexible working mode 25 days of paid holiday to rest, recharge, and come back ready to create plus paid special leave days Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers Wellbeing support through mental health resources and private health insurance Enhanced employer pension contributions and enhanced SSP regulations ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. Department Operations