Delivery Hero
Specialist, IT Service Delivery
Vientiane, Vientiane Prefecture, la · Posted 2h ago
salary not listedmidhybridDept: Information Technology
WindowsMacOSJiraConfluenceActive DirectorySlackGoogle WorkspaceZoom
Job Description
- Start with customer, end with customer
- Resolve onsite and remote IT issues.
- Identify and assess user problems.
- Troubleshoot software and hardware issues.
- Setup staff accounts and platform installations.
- Meet performance KPIs, SLAs, and CSAT targets.
- Business travel may be required within local markets.
- Own it End-to-End in technical capabilities
- Configure and install hardware, software, and door access & CCTV systems.
- Perform basic network troubleshooting.
- Manage scheduled maintenance and upgrades.
- Support Audio and Visual needs for meetings and events.
- Scale IT through governance
- Track and manage IT assets throughout their lifecycle.
- Log and process technical support tickets.
- Assist in addressing security incidents.
- Enforce and advise on IT policies and compliance.
- Vendor Management & Procurement:
- Manage technical procurement following internal policies.
- Monitor vendor delivery against contracts and orders.
- Continuous Improvement
- Improve processes and implement changes for the organization.
- Maintain technical guides and knowledge-base articles.
- Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Collaborative problem-solver for complex technical issues.
- ITIL, CompTIA A+ or relevant professional certifications are highly desirable
- Ability to work independently and own problems end-to-end
- Strong customer service orientation.
- Excellent communication skills.
- At least deep knowledge in one or more of the following areas:
- Jira & Confluence
- AD, Slack, and Google Workspace admin
- Zoom admin and event support
- Windows and MacOS automated installation
- IT networking knowledge
- Periodic fun & engaging company events & team activities
- Opportunity to be a value-adding contributor to this fast-growing global company
- Challenging and fulfilling steep learning curve
- Health & Personal Accident Insurance
- Employee Discount Codes
- Phone Allowance
- Wellness Program (fitness/badminton/football)