Support Systems Manager

Location: Stavanger

Reports to: Head of Business Optimization

Language Requirements: English and Norwegian

The Opportunity

At Easee, we want to make life easier – for our customers and the people supporting them. As our Support Systems Manager, you'll own and develop the technical foundation behind our Customer Excellence organization across Europe.

You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization.

The role combines hands-on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI. If you enjoy technology, problem-solving, and continuous improvement, you'll have real freedom to make an impact.

What's in it for you

• Shape the role and the solutions. You'll have real ownership and influence over our technology choices

• Be at the forefront of technology. AI isn't a side project here, it's a core priority. You'll work with everything from AI chatbots and Voice AI to automating repetitive tasks - helping define how the support industry puts AI to use.

• Own the strategy. You'll help define how our support systems develop and scale. Few roles give you this much direct influence over how an entire support organization operates.

• The role is broad - and that's the point. The role combines hands-on technical work with strategic thinking

What you will do

You'll be the go-to person for our support systems, with Zendesk and Talkdesk at the core.

Your responsibilities will include:

• Owning, administering, and continuously improving our support platforms

• Building and improving workflows, integrations, webhooks, and automations

• Exploring and implementing AI solutions, including chatbots and Voice AI

• Monitoring platform performance, troubleshooting issues, and driving improvements

• Improving data flows, data quality, and master data across our support systems

• Leading technical improvements from idea to implementation

• Shaping the long-term strategy for our support technology

What you need to bring along

• 3+ years of experience administering CX, customer support, or similar platforms – ideally Zendesk

• Experience with integrations, APIs, webhooks, and automation

• Experience with data flows and master data

• Strong understanding of support processes and/or ITSM principles

Experience with Talkdesk, JavaScript/Node.js, SQL, or modern data platforms is a plus. Relevant hands-on experience can compensate for formal education.

Who we are

Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology.

Our culture combines ambition, innovation, and collaboration – what we call: Dare, Care, Deliver.

What we offer

• A key role in a company experiencing strong international growth

• A significant opportunity to influence technology choices and platform strategy

• Flexible working hours and the option to work from home

• An environment where you own your domain and build something lasting

• The chance to work at the cutting edge of technology (AI) and be at the forefront of your field

We believe you are

We're looking for someone who is always chasing improvements - you naturally spot inefficiencies and don't wait to be asked before fixing them. You have a structured mind and a genuine drive toward lean processes and clean system setups; you're not satisfied with something that merely works when it could work better.

Before you apply

Easee is growing and changing every day. We move fast, dare to dream big, and you'll sometimes need to take on different challenges along the way. Working at Easee can be challenging – but it will be filled with opportunity💙⚡️