MAT Product Specialist

Job Title: MAT Product Specialist
Salary: £55,000 - £65,000 dependant on experience

The Business:

Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less than 5 years we are now used by most large trusts to help them deliver smarter MAT Finance.

We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support.

But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance.

At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD.

Role Description:

In this role, you'll be responsible for gaining in-depth product knowledge, delivering exceptional customer service, working with the sales team, providing product feedback, analysing competitors, and staying current with industry trends and practices. We're AI-first in how we work, and you'll be expected to bring that approach to the role. You will be a key part of delivering commercial success at IMP.

IMP's suite of Financial Management Solutions help Multi Academy Trusts to remove the faff from MAT Finance. We do this by ensuring that our products, which are cleverly designed specifically for MATs, are uniquely placed to solve the specific challenges that MATs face. Given that we win by helping customers to understand how we can solve their unique challenges, it is vital that we are able to provide a consultative buying process that really understand their needs and effectively translates how IMP products can improve what they do, so a deep understanding of Financial Management Solutions, ideally within Multi Academy Trusts is a must.

Key Responsibilities:

Product

• Contribute to discovery and opportunity assessment, bringing sector and product depth to new features and improvements

• Work with Product Management and Design to shape product decisions, from early concept through to detailed requirements

• Build deep expertise across your product family and use it to support cross-team initiatives like benchmarking

Sales

• Lead pre-sales and discovery calls, tailoring demos to prospect needs

• Maintain the demo database

• Support sales enablement: training, practice sessions and materials

• Provide product depth for tender responses

• Represent Product at customer events, sales events, user groups and regional activity

Marketing

• Create content across formats: blogs, webinars, feature explainers, product updates, customer stories, demo videos

• Contribute to campaign development with the marketing team

Customer Success, Implementation and Support

• Provide product expertise on customer success, implementation and support queries

• Support the team in shaping best practice for implementation and configuration

Cross-function

• Share competitor, sector and customer intelligence across the business

• Act as the go-to product expert for ad-hoc questions from sales, marketing, CS, implementation and support

Skills, experience, and attributes:

• Sound knowledge of MAT Financial Management systems

• Experienced in commercial discussions

• Excellent communication with clear articulation whilst presenting

• A good listener, who can ask great questions to understand the challenges that our prospects face

• Enjoys working as a team player and collaborating cross-functionally

• Able to keep up to date with the latest government guidance and confident in presenting this to our customers/prospects

Benefits:

• 27 days of holiday per year plus bank holidays

• Enhanced maternity and paternity leave

• AXA Health insurance including dental and mental health

• Broadband allowance

• Home office stipend

• Life assurance (4 x basic salary)

• Encouraged and funded CPD