Global Identity and Access Management Specialist (m/f/d)

About the Job

In this position you will be offering guidance for access management support for Allianz users. Your assistance will be crucial to Allianz colleagues as well as ensuring continuous functionality of the tool.

What you do

• Controlling of access rights and assuring that the assignments are done according to the Allianz guidelines. Communication with involved / responsible parties regarding administration and assigning of rights.
• Offering guidance for IAM topics related to the GIAM tool and preparing documentation and helpful guides for Allianz Connect for the end user.
• Assisting with control topics, recurrent meetings with the team in charge of the GIAM system for ongoing critical topics to manage and find a solution to maintain customer satisfaction and ensure the continuous functionality of the tool.
• Managing requests and emails from the customers, supporting them in the most efficient manner for prompt results.
• Handling customer complaints or concerns quickly and professionally to maintain strong  customer relationship.
• Evaluating and enhancing the efficiency of current procedures. Resolving issues in a timely manner to increase the productivity and customer satisfaction.
• Analyzing service related customer communication (changes in regards to the system/tools) to ensure the service’s high standards, efficiency, and productivity goals are met.

What you bring

• Minimum 1 year experience in Access Control and/or customer support related topics, with strong customer support background (in person, by phone, by email).
• Proven organizational and self-motivation abilities  as well as excellent communication skills and the ability to work independently and proactively.
• Fluent in English (German would be a plus). Strong social, analytical and communication skills.
• Flexibility and the ability to work hard as part of a team and to work well under pressure.
• High motivation to manage and finalize tasks in complex environment.
• Enjoying working in a distributed team.
• Familiarity with AI technologies and GenAI platforms is a strong advantage.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.