Loss Recovery Collections Officer

THE ROLE

● Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMS

● Maintaining customer payment records

● Skip tracing & utilising skip tools to locate customers

● Liaising with our internal & external legal earn to manage the legal collections process

● Liaising with our third-party field call service to proactively seek outcome on accounts

● Complete ad hoc tasks as required

THIS PERSON IS SOMEONE WITH…

● Solid experience in a similar role

● Exceptional negotiation skills

● Commercial collections preferred

● A strong customer service focus

● Demonstrated initiative, drive, enthusiasm, and a team player

● Excellent organisational and time management skills

● High attention to detail

● Ability to work well with other people and build good relationships

BENEFITS & PERKS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, celebrations, company volunteer days

Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons